New client bookings for full sets of lash extensions and/or brow micropigmentation made online are to reserve your spot. Appointments are only confirmed once your $50 non-refundable booking/tray set-up fee has been received.

To secure your appointment, you must pay the $50 Booking/Tray Set-Up Fee within 24 hours of booking your appointment. The fee will be deducted from the full service cost, and the remaining balance is due on the day of your appointment via cash, debit, or credit card.

A payment invoice will be sent to you via email or text through Square.

Please note:

• If the booking fee is not received within 24 hours of reserving your appointment, the reservation will be forfeited, the appointment will be declined, and you will be required to rebook.

• Cancellations made within 48 hours of booking will receive a refund of the booking fee.

• After 48 hours of booking, the booking fee becomes non-refundable, regardless of how far in advance the appointment is scheduled.

• Cancellations with less than 48 hours' notice before the appointment will result in the fee being forfeited.

Things happen! I understand that life can be unpredictable. However, to ensure fairness to all clients and respect for my time, the following policies apply:

• Cancellations with less than 48 hours' notice will result in the booking fee being forfeited.

• If you reschedule within 48 hours of your appointment, the booking fee is transferable to ONE rebooking date only. If the rescheduled appointment is cancelled, the booking fee will be forfeited.

• Appointments cannot be cancelled or changed online within 48 hours of the appointment time. If you need to make a change within this timeframe, you must contact me directly via email or phone.

• Cancellations made within 48 hours of booking will receive a refund of the booking fee.

• After 48 hours of booking, the booking fee becomes non-refundable, regardless of how far in advance the appointment is scheduled.

If you fail to show up for your appointment without prior communication or cancellation, you will be marked as a no-show. In this case:

• Your booking fee will be forfeited.

• To schedule a future appointment, you will be required to pay 50% of the service cost upfront.

This policy ensures fairness and respect for both my time and other clients waiting for appointments.

Your appointment time is dedicated entirely to you, and I strive to create a safe, relaxing environment where you can feel completely at ease. For this reason, please note:

• No additional guests are permitted during your service. This includes friends, family, or children.

• My studio is a licensed tattoo studio and, in accordance with regulations, does not permit anyone under the age of 18 on the premises.

• The studio is a space designed to focus solely on your service and ensure your comfort and safety. Bringing extra guests can disrupt the serene environment I aim to provide for all clients.

• This is your time to relax, unwind, and enjoy a moment of self-care in a professional setting without distractions.

Please come with CLEAN lashes. Lash Extensions do not stick to dirty lashes and your lash extensions will have the best retention on clean lashes. Second Sister Esthetics may work over another artist’s lashes. If you have received lash extensions by another artist/studio, and wish to book with me - you must reach out to me directly first (email at hello@secondsisterstudio.com Extensions from other studios may not always be filled. If the integrity of your natural lashes are compromised, or your current lash extensions are not able to be filled - a complimentary removal will apply with the charge of a full set.

Healed results will vary between each individual client, using a pencil or powder may still be needed. Cosmetic tattooing is an art and not a science. I do not have any control over what occurs during the healing process. How your body heals is out of my control. This is 100% you and your body's job. Everyone heals and accepts the ink differently. Even when following the aftercare; fading, blurring or poor retention can still happen depending on your skin and lifestyle. Absolutely NO guarantee will be made and additional sessions (charged accordingly) may be required to obtain optimal results. Additional charges will apply.

If you had your eyebrows previously tattooed from another studio and are interested in a cover-up/correction, you MUST email a clear photo PRIOR to booking your appointment. The price is for a new set of eyebrows. I must approve that your eyebrows are workable. Previously tattooed areas and cover-ups will almost always require additional touch- ups for best results. Additional touch-ups will be charged accordingly. Although I give my best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client will heal differently. Not all previously tattooed eyebrows will be eligible for cover-ups or touch ups until a removal service is performed to lighten the previous work. This removal service is available at Second Sister Esthetics. Multiple removal sessions may be required.

You will receive your first touch-up appointment free of charge. This can be scheduled no sooner than 6 weeks following your first session and within 12 weeks. We must give your skin ample time to fully heal and regenerate before tattooing it again. If you do not schedule or return for your complimentary touch up before 12 weeks, this will result in a refresher fee. This touch-up appointment is part two of your service for best results. Additional refresher appointments will be charged depending on how much work is to be done. Refreshers are generally required roughly once every 1-2 years.

I only specialize in the most natural techniques. If you are looking for a bold brow, or over mega lashes, I may not be the artist/studio for you. I reserve the right to decline to proceed with an appointment or decide to let a client go. If you visit another studio to get a touch up over my work, you will no longer be able to get touch ups from my studio. You will be required to pay for a full set upon your appointment. If you receive a fill from another studio, you will be required to pay for removal & full set as I will not fill another studios work after you have had a set with me. Please note I have recommendations for artists to provide lash fills for in case I am unable to perform the service for you and will fill from their work only.